After Sales Service

Differentiating from Others

After Sales Services

Oswal Industries Limited (OIL) adds more value to customers by providing comprehensive end to end services.

Timely, excellent and professional after-sales service is what OIL has promised and have been providing consistently.

Customers can receive complete sets of services for the projects in time, such as technical documents, drawings, product manuals, production schedules, production/inspection control plan, etc.

Customers can also get professional services on technical aspects from professionals & personnels including site unpacking & inspection, installation guide, debugging and technical training.

OIL owns a competent and powerful team for valve maintenance & consultation, well equipped and high positioned. Complete quality system, effective operation and good teamwork guarantee customers timely, superior and professional services, which include:
  • Evaluating influence of installation pipeline technique & construction results to valves before start-up
  • Identifying valve status after installation
  • Participating in operation system debugging before start-up
Trouble Analysis and Clearing
  • Systematically analyzing potential causes to valve failure
  • Comprehensively determining risk assessment during trouble clearing of faulty valve
  • Re-Performance problems and cleaning of faulty valves
  • Accessories, equipment and maintenance proposals
  • On-line or off-line maintenance
  • Customized maintenance proposals
  • On-line maintenance or guide for full welded ball valves and main pipeline valves of oil & gas pipelines
  • Periodic accuracy calibration and maintenance proposal for special control valves
  • Long term record links and periodic follow-up system for valves which are maintained on site.
Site Technical Service
  • Consultation service on valve and pipeline operation related techniques
  • Valve model selection suggestions and professional design alternatives
  • Assessment on influence of pipeline technology and media to valves
Training on Product Use & Maintenance
  • Professional training course
  • Trouble shooting exercise
  • Customized maintenance proposals
Service Commitments
  • Quality & Timely service through professionals and experienced team
  • Offering customers first-class service
  • Establishing long term cooperative partnership with customers and keeping promises
If you need valve spare parts, please contact us and bring the following information meantime:
  • Your PO number/OIL Reference number/Valve TAG number.
  • Valve specifications including size, rating class, material.
OIL Valve Installation and Maintenance Manuals can be downloaded & also offered in hard/soft form to customers freely.